FAQ

 

Frequently Asked Questions

We want to make your experience with Dano's Gallery as easy and confusion free as possible.  Purchasing online is easy, but purchasing original artwork isn't the same as purchasing a printed photo from a mega retailer.  Or maybe you visited this page because you are a fan of Hutch Dano's acting work?  Here are some of the answers you've been looking for!

 
 

Shipping FAQ

1. Can you ship a painting?      The answer is yes! We ship worldwide. 

2. I bought a painting last week, why isn't is here yet?    Shipping artwork isn't quite the same as shipping merchandise. Before we can wrap and ship your package we need to ensure the painting is completely dry.  Due to the nature of Hutch's work, some pieces take longer than others.  While we try our absolute best to get your purchase shipped out as soon as possible, please allow 2-4 weeks for shipment of a pre made piece of artwork.  Allow up to 6 weeks for the shipment of a commissioned piece. 

3. I want to purchase a painting for gift and it may not be here in time. What do I do?   We do everything we can to work with our customers.  Simply shoot us an email and explain your deadline, and we will do our very best to get it out in time for your special event.  

Refund Policy

We do not offer refunds on purchases, All Sales are Final.  The only exception to our no refund policy is as follows:    If your painting arrives damaged and cannot be repaired, we will offer to replace it with a piece of similar size and value, a commission specifically painted to resemble the damaged piece, or we will offer you a refund. 

If your merchandise arrives damaged, simply contact us and we will replace it immediately.

If your purchase does not arrive, we will arrange replacement or refund once our shipper has concluded their investigation and has confirmed it was in fact lost or stolen.  

We DO NOT offer refunds based on the following scenarios:  Buyers remorse, change in financial circumstances, or 

  

 

 

Customer Service FAQ

1. I've been talking with Hutch on Instagram.  I'd rather just deal with him directly. Why do I need to shoot an email if I have questions or concerns?  Hutch loves talking directly with customers and we consider many of our long time customers friends.  However, while Hutch paints, handles sales, acts, writes, produces, directs, and still manages to find time for family, he can't be everywhere.  That's where Bri comes in.  Bri handles shipping, customer service, business inquiries, art show planning, and all the details in between.  If you leave Hutch a message he may not get it right away,  if you send Bri an email, she will definitely get back to you as soon as possible.  

2. My painting arrived damaged, what do I do?    We do our absolute best to ensure your painting arrives in pristine condition but somethings are out of our control.  If your painting arrives damaged follow these steps:   Take a photo of the damaged painting and email it to us immediately.  We will send you a prepaid return label.  Wrap the painting in the original packing materials and place it back in the packaging. Print and affix the emailed label and send it back.  Once we receive it we will repair it and send it back to you.  If the painting is received beyond repair, we will contact you to discuss replacing it or a refund.

3. I had hoped by purchasing a painting, it would give me personal access to Hutch,  but now I feel like he just talked to me to sell a painting.    Some times people have unrealistic expectations of how a business relationship with a celebrity works. so we want to make sure that no one misunderstands or feels used.   We love and value all our customers and we consider many of them friends.  Unfortunately, between painting and sales, as well as his other business and personal pursuits, Hutch just doesn't have to ability to talk to everyone all the time.  Please don't take this personally or feel as though you were being used in someway.  We run a business and that entails a lot.  Trust me we love hearing from you and we always do our best to interact with you the best we can. 

 

 

Refund Policy

We do not offer refunds on purchases, All Sales are Final.  The only exception to our no refund policy is as follows:    If your painting arrives damaged and cannot be repaired, we will offer to replace it with a piece of similar size and value, a commission specifically painted to resemble the damaged piece, or we will offer you a refund. 

If your merchandise arrives damaged, simply contact us and we will replace it immediately.

If your purchase does not arrive, we will arrange replacement or refund once our shipper has concluded their investigation and has confirmed it was in fact lost or stolen.  

We DO NOT offer refunds based on the following scenarios:  Buyers remorse, change in financial circumstances, or